Study will include a mixture of theory and practical tasks.
This course is designed for owners/ managers who are managing the daily running and legislative and compliance requirements of a vehicle-testing centre. Training will also provide learners with the knowledge and understanding required to deal with customers within a vehicle-testing environment. This includes providing reliable customer service and dealing effectively with issues as they arise. Learners will also be able to demonstrate skills in dealing with customer service issues and handling complaints in a professional manner.
Modules covered include: the responsibilities relating to ensuring that facilities, staff, and record-keeping requirements are maintained as per the Competent Authority/Supervising Body guidance; understand the responsibilities for maintaining health and safety in vehicle test centre; know the requirements for carrying out pre-checks in the vehicle test centre; know how to comply with the legal requirements for carrying out vehicle tests; know the information required for compliance as a vehicle test centre; and understand responsibilities for maintaining compliance with the requirement for authorisation.